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Coronavirus COVID-19 Information

3/26/2020

Updated 3/26/2020 : 1:00 PM

State of Illinois and State of Indiana Shelter-In-Place Mandate & Bank Drive-Up Hours Change

As you may be aware, Governor Pritzker of IL and Governor Holcomb of IN have both issued shelter-in-place mandates for all residents of their states. As the COVID-19 pandemic spreads, the world around us is changing rapidly. And while many things are changing, our top priority remains keeping you, our customers, our employees, their families and our communities healthy and safe.

 

The shelter-in-place mandates mean staying in place at your homes and only leaving for essential needs. So at this time, as Banks are considered an essential business to our economy, all Providence Bank & Trust locations will remain open to serve you with drive-up services. In a sincere effort to do our part in minimizing the growth of the coronavirus curve, we are reducing our drive-up hours of operation beginning Monday, March 30, 2020.

 

TEMPORARY MODIFIED DRIVE-UP HOURS FOR ALL BRANCHES
Monday – Friday: 9:00 AM – 4:00 PM
Saturday: 9:00 AM – 12:00 Noon (For branches with Saturday Hours)


Digital Services

In addition to drive-up services,  Providence Bank & Trust’s digital banking resources, including Online Banking, Mobile Banking*and Bank-By-Phone, are available and conveniently provide for self-service banking and 24/7 account access.  There are many features available in the Online and Mobile Banking platform including, Mobile Check Deposit, P2P Transfers, Bill Payment, Transfers between your account(s) at Providence Bank & Trust and other financial institutions, and the ability to make payments, view transactions, check balances, find ATMs and more.  It’s easy and convenient to manage your account(s) digitally.

 

If you haven’t enrolled in digital banking, it only takes a few minutes. Enroll now.

 

Download the Providence Bank & Trust Mobile Banking App in the Google Play store or Apple App Market.

Get it on Google Play Download on the App Store

 

Bank By Phone by calling 888-407-2265.  

 


ATMs/Night Depository/Self Storage Box/Safe Deposit Box –

• ATMs – All branch ATMs remain accessible
• Allpoint Network2 – Access over 55,000 surcharge-free ATMs
• Night Deposit Boxes – All branch depositories remain open
• Self Storage/Safe Deposit Boxes – Call 888.923.5664 for an appointment


Need to open a new account?

You can easily open a new personal banking account online!  Click here to visit our online account opening Portal. 
Click here to visit our online account opening portal

 


We are all in this together, and rest assured our Providence Bank & Trust team is fully committed to being here for you. We are financially strong with robust capital and liquidity levels, and well-positioned to navigate through this time of global economic uncertainty. Your account is fully insured by the FDIC up to the appropriate limits. As your committed bank, we will do our utmost to process all deposits and payments presented to us in a timely manner; however, if delays occur in the United States Postal Service or other carriers, delays in processing could occur. We appreciate your patience and we ask for your understanding as we all work through this together, as a community.

We ask that you check this page prior to doing any banking and to reference all up-to-date information posted there about our operations and services. If you need to speak to someone directly regarding questions or to assist you with your accounts, please contact our Customer Care Center by calling 888.923.5664.

Customer Care Center Hours
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 12:00 Noon
Sunday: Closed

 


Our thoughts are with anyone whose life has been directly affected, and we encourage you to stay home as much as possible and spend time with those who matter most – we know we can weather this crisis together.  Thank you for your understanding and we will continue to closely monitor the situation and do all we can to protect you and our employees while continuing to assist with your banking needs.

 

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.


*Free downloadable App for Apple and Android users and text message banking are available. Providence Bank & Trust does not charge fees for using the mobile banking service. However, your wireless carrier may charge you a fee for SMS (text) messaging and/or data usage, whichever is required for mobile banking.

3/20/2020

Updated 3/20/2020 : 4:00 PM

State of Illinois Shelter-In-Place Mandate

The health, safety and well-being of our employees and their families, customers and communities continues to remain the highest priority for Providence Bank & Trust.  The State of Illinois has issued a shelter-in-place mandate for all Illinois residents due to the growing concern for the spread of the coronavirus.  This means, staying in place at your homes and only leaving for essential needs.  Visit the Coronavirus (COVID-19) Response page  for more information from the State of Illinois or the Coronavirus Response Center for more information from the City of Chicago.

 

As Banks are considered an essential business to our economies, at this time, ALL Providence Bank & Trust locations will remain open with drive-up services available during normal business hours.  Continue to check this page for the most current updates.

 

We continue to encourage you to utilize our digital banking resources, including Online Banking, Mobile Banking and Bank By Phone to conveniently access your accounts 24/7.   There are many features available in the Online and Mobile Banking platform including, Mobile Check Deposit, P2P Transfers, Bill Payment, Transfers between your account(s) at Providence Bank & Trust and other financial institutions, and the ability to make payments, view transactions, check balances, find ATMs and more.  It’s easy and convenient to manage your account(s) digitally.  See additional information below.

 

At Providence Bank & Trust, we will do our utmost to process all deposits and payments presented to us in a timely manner; however, if delays occur in the United States Postal Service or other carriers, delays in processing could occur.  We appreciate your patience and understanding as we all work through this together, as a community, to flatten the curve of coronavirus.  We are here for you.  You can contact us by calling our Customer Care Center at 888-923-5664.

3/16/2020

Updated March 16, 2020 : 2:00 PM

Safety and Concern

The health, safety and well-being of our employees and their families, customers and communities remains the highest priority for Providence Bank & Trust.  Our management team is monitoring the daily developments and guidance from local health authorities, the WHO and the Centers for Disease Control and Prevention (CDC) on Coronavirus COVID-19.  We are proactively engaging in multiple precautionary measures, including social distancing, to minimize exposure and focusing on how we can best provide a safe environment for our employees and serve our customers as this situation continues to develop.

We realize this is an unsettling time and we are all working to make the banking environment as safe as possible for everyone. Our thoughts go out to all that have been affected by this virus already and we continue to hold positive thoughts that all remain well in the coming weeks and months.

What we’re doing – Branch Lobby closures

As a precautionary measure, we are making several adjustments in response to the coronavirus

As of the open of business on Tuesday, March 17, 2020, we have made the difficult decision to temporarily close ALL branch lobbies.  Our drive-up services at ALL locations will remain open at this time during their regular banking hours for all banking needs.

Lobby appointments will be available for services we are unable to fulfill through the drive-up, including access to self-storage boxes and safe deposit boxes.  To schedule an appointment, please call 888-923-5664.

As the situation continues to evolve we will keep you informed of any potential changes regarding our drive-up hours and when lobbies will be reopened. We look forward to getting back to business as usual as quickly as possible.  Continue to access this page for the most up-to-date details. 

 

Digital Services

In addition to drive-up services,  Providence Bank & Trust’s digital banking resources, including Online Banking, Mobile Banking*and Bank-By-Phone, are available and conveniently provide for self-service banking and 24/7 account access.  There are many features available in the Online and Mobile Banking platform including, Mobile Check Deposit, P2P Transfers, Bill Payment, Transfers between your account(s) at Providence Bank & Trust and other financial institutions, and the ability to make payments, view transactions, check balances, find ATMs and more.  It’s easy and convenient to manage your account(s) digitally.

If you haven’t enrolled in digital banking, it only takes a few minutes. Enroll now.

Download the Providence Bank & Trust Mobile Banking App in the Google Play store or Apple App Market.

Get it on Google Play Download on the App Store

 

Access your account with Bank By Phone by calling 888-407-2265.  

 

 

Need to open a new account?

You can easily open a new personal banking account online!  Click here to visit our online account opening Portal. 
Click here to visit our online account opening portal

 

Our Customer Care Center is also available to assist you by calling 888-923-5664.  We recognize that some of our customers may be experiencing financial hardships during this time and we are available to discuss your needs. 

Thank you for your understanding and we will continue to closely monitor the situation and do all we can to protect you and our employees while continuing to assist with your banking needs. We appreciate your support and for working with us to minimize the potential spread of this virus. Continue to visit this page as the situation evolves for the latest updates.  We will be sending out further communication via email as well as posting important updates on our social media channels. 

 

Be Safe

Scammers, hackers and thieves will not take a break for COVID-19. We encourage you to take advantage of security features we offer to help you detect and prevent fraud on your account. You can set up account and transaction alerts through Online Banking.  You can learn more about these account services on the Digital Banking page of our website.

In addition, remain aware of scammer emails and phone calls that are designed to offer healthcare or financial assistance in the coming weeks and know that Providence Bank & Trust will never contact you to ask for your social security number, account number or personal information.  Be sure to contact us immediately if you believe your accounts, debit or credit cards or personal information has been compromised.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.

 

*Free downloadable App for Apple and Android users and text message banking are available. Providence Bank & Trust does not charge fees for using the mobile banking service. However, your wireless carrier may charge you a fee for SMS (text) messaging and/or data usage, whichever is required for mobile banking.

Be Safe

Scammers, hackers and thieves will not take a break for COVID-19. We encourage you to take advantage of security features we offer to help you detect and prevent fraud on your account. You can set up account and transaction alerts through Online Banking.  You can learn more about these account services on the Digital Banking page of our website.

In addition, remain aware of scammer emails and phone calls that are designed to offer healthcare or financial assistance in the coming weeks and know that Providence Bank & Trust will never contact you to ask for your social security number, account number or personal information.  Be sure to contact us immediately if you believe your accounts, debit or credit cards or personal information has been compromised.