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Coronavirus COVID-19 Information

A message from our CEO

To Our Providence Bank & Trust Community,

As we all manage through the uncertainty of COVID-19 one day at a time, we want to first and foremost, thank you for your continued confidence in Providence Bank & Trust. I want to personally assure you that we continue to take every measure to provide the utmost care to safely and promptly support your banking needs through this crisis.

The COVID-19 pandemic continues to be an extraordinary event that is affecting the lives of many people locally and across the world. We continue to take guidance from health authorities as we monitor the daily developments of the coronavirus.  The current stay at home mandates issued by the States of Illinois and Indiana remain in effect and continue to evolve. We are monitoring these mandates and are preparing guidelines to act upon them accordingly.

We will continue to provide timely updates as this unprecedented situation evolves, keeping you aware of any new actions that we are taking.


BECAUSE WE CARE – WE HAVE RESPONDED:

Committed to keeping everyone safe & healthy

The health and safety of our customers, employees & their families and our communities remain a top priority. It is our duty together to do our part and help flatten the curve of this virus.

We continue to have our lobbies closed and provide limited drive-up access for our customers in order to limit exposure to our employees who work in the office each day. Our essential employees provide a vital resource in helping you and our communities and their dedication is admirable.

We have over 50% of our staff that has shifted to working from home, including many of our representatives who interact directly with you. This is because of our sophisticated IT infrastructure that is capable of doing this securely. This is an entirely different way of operating for us, but it’s necessary to help protect you as well as our employees and their families.  Despite this shift, we are still committed to serving you in the way you expect and deserve.


Committed to supporting you with the right tools

Stay safe, stay productive and stay connected with easy money management tools available through our digital banking resources and more.  We offer a full suite of digital banking options including mobile and online banking, mobile check deposit, mobile payment, person to person transfers, and more.


Committed to the communities we serve

We continue to support local organizations in the communities we serve through our Stewardship Program.  We are also providing guidance and working hand in hand with community partners to bring resources such as on-line giving, grants, loans, COVID-19 testing sites, and more.

We are participating in outreach programs to help those that have been affected by COVID-19. Our latest outreach initiative is a virtual food drive that is benefiting  The Greater Chicago Food Depository. As an organization, we have surpassed our initial goal and are now reaching beyond our goal of providing  over 6,000 meals to support our neighborhoods and struggling families who are most vulnerable to the health and economic impacts of the COVID-19 virus.


Committed to being here for you

Rest assured, we are financially strong and continue to invest in our local businesses and the communities we serve. We continue to actively lend in our communities to support our customers and to do our part in helping economic growth and survival.

In addition, we participated in the first round of loans available for the Payment Protection Program (PPP) offered through the SBA for small businesses and non-profits in need of assistance due to the coronavirus. We processed and received approval on over 400 PPP loans totaling just over $100 million for business and non-profit customers.  The program and the speed in which it was rolled out required extensive planning and execution.

Our staff is working diligently to ensure that we are able to assist our customers with their PPP questions and loans. With the recent approval of additional funding, we are ready to process additional loans for our customers and community partners that were not able to obtain funds in the first round.


Contacing Us

Our Customer Care Center is here to answer any of your questions at 888-923-5664. The coronavirus can affect anyone at any time. We recognize that some of our customers may be experiencing financial hardship during this time and we are available to discuss your needs.

We are authentic in our wishes for you and your families to stay well and safe and in our thoughts to those of you who have directly and indirectly been adversely affected. We are here to provide financial services but also to be caring people, committed in all ways to you – our customers. I am inspired by the way our organization has risen to this challenge – with flexibility, commitment, and a kind heart.  We thank you for being a valued part of the Providence Bank & Trust community.

 

Until our next update, please stay safe.

 

Sincerely,

Steve Van Drunen
President & CEO

SBA Paycheck Protection Program Information

Paycheck Protection Program & other Resources for Small Business & Non-profits

April 27, 2020 – PPP Update from Providence Bank & Trust

Providence Bank & Trust is committed to the success of our neighborhood businesses and non-profits and the community members employed by those businesses. As we continue to navigate these unprecedented times, it is important to remember that we are all in this together. Being a community-oriented bank, Providence Bank & Trust is working at its full capacity to help our business and non-profit customers navigate the details of the SBA Paycheck Protection Program (PPP). We are working diligently to process these loans and answer questions and, to date, have processed over 400 PPP loans for our customers totaling $100 million. These loans will be funded in accordance with SBA required deadlines.

 

The SBA will resume accepting Paycheck Protection Program applications  on Monday, April 27, 2020 at 10:30am EDT.  With this in mind, we continue to work on this important initiative and are now accepting additional applications from businesses and non-profits in the communities that we serve.  Please note that the loan demand remains very high and we expect the second round of SBA funds will be depleted within days. 

 

For any additional inquiries about an approved loan, pending application or general questions, you may contact us by phone at 888-923-5664 or email at info@providencebank.com and a member of our team will be ready to assist you. You may also visit our coronavirus webpage by clicking here for up to date information.

 

We are committed to helping you through this process as quickly and easily as possible to get you the assistance that you need.  We appreciate your business and thank you for partnering with Providence Bank & Trust.

For more information from the SBA, click here.

 


April 16, 2020 update:

Lapse in Appropriations Notice: The SBA is unable to accept new applications at this time for the Paycheck Protection Program or the Economic Injury Disaster Loan (EIDL) COVID-19 related assistance program (including EIDL Advances) based on available appropriations funding. 

Unfortunately, this means that we are unable to fund or approve any additional PPP loans at this time.  We will continue to work with our clients and update you as we continue to receive updates from the SBA. 

Click here for more information from the SBA.


April 2020

Providence Bank & Trust is participating in the SBA Paycheck Protection Program (PPP) to assist our non-profit & small business community in accessing this vital capital source during these unprecedented times we are currently experiencing. In addition to the PPP, there is additional guidance and loan resources available to you through the SBA as well as the U.S. Department of The Treasury.

 

SBA Resources

Coronavirus (COVID-19): Small Business Guidance & Loan Resources

Coronavirus Relief Options

Paycheck Protection Program

 

U.S. Department of the Treasury Resources

How the Treasury Department is Taking Action

Assistance for Small Businesses

Paycheck Protection Program (PPP) Information Sheet: Borrowers

 

 

Our Relationship Managers are ready to help you navigate through these challenging times.  As a community relationship-oriented Bank, we have placed the utmost priority on assisting you through this process and getting your application submitted as quickly as possible. We are currently prioritizing applications for the PPP with our current customers.  As we continue to work through the high demand of these loans, we will continue to assess our ability to take on additional requests from non-profit and small businesses that do not currently have a relationship with our Bank.

 

Current Customers may contact us by calling 888-923-5664 or emailing info@providencebank.com.  Your inquiries will place you in the queue for your Relationship Manager to contact you regarding the PPP and assist you with any questions and/or concerns you may have within 1-2 business days.

 

We are committed to helping you through this process as quickly and easily as possible to get you the assistance that you need.  We appreciate your business and thank you for partnering with Providence Bank & Trust.

Protect Yourself from COVID-19 Fraud

Scammers, hackers and thieves will not take a break for COVID-19. We encourage you to take advantage of security features we offer to help you detect and prevent fraud on your account. You can set up account and transaction alerts through Online Banking.  You can learn more about these account services on the Digital Banking page of our website.

In addition, remain aware of scammer emails and phone calls that are designed to offer healthcare or financial assistance in the coming weeks and know that Providence Bank & Trust will never contact you to ask for your social security number, account number or personal information.  Be sure to contact us immediately at 888-923-5664 if you believe your accounts, debit or credit cards or personal information has been compromised.

COVID-19 Fraud Resources

Keep Calm and Avoid Coronavirus Scams

COVID-19 Consumer Warnings and Safety Tips

COVID-19 Pandemic: The FTC in Action 

Small Businesses: Where to go for Financial Relief Information 

Socially Distancing from COVID-19 Robocall Scams

Want to get your Coronavirus Relief Check? Scammers do too.

 

You can sign up for email updates from the Federal Trade Commission regarding recent scams and how to recognize them by clicking here.

 

 

 

Check the status of your Economic Impact Payment from the IRS

Click here to visit the IRS website to view the status of your Economic Impact Payment.

Bank Drive-Up Hours Change

As the COVID-19 pandemic spreads, the world around us is changing rapidly. And while many things are changing, our top priority remains keeping you, our customers, our employees, their families and our communities healthy and safe.

All Providence Bank & Trust locations will remain open to serve you with drive-up services. Beginning Monday, March 30, 2020, we reducing our drive-up hours of operation.

 

TEMPORARY MODIFIED DRIVE-UP HOURS FOR ALL BRANCHES
Monday – Friday: 9:00 AM – 4:00 PM
Saturday: 9:00 AM – 12:00 Noon (For branches with Saturday Hours)

 

 


 

Night Depository/Self Storage Box/Safe Deposit Box –

• Night Deposit Boxes – All branch depositories remain open
• Self Storage/Safe Deposit Boxes – Call 888.923.5664 for an appointment

Click here to schedule an appointment to access your self-storage or safe deposit box

Easy Money Management to keep you Connected.

Click here to view our Easy Money Management Options

See information below for more detail on digital services and how to apply online.

Online Banking

If you haven’t enrolled in Online Banking, it only takes a few minutes.

Enroll Now

Mobile Banking*

Download the Providence Bank & Trust Mobile Banking App* in the Google Play store or Apple App Market.

Get it on Google Play Download on the App Store

Bank By Phone

Bank By Phone by calling 888-407-2265.  

Digital Wallets

Have the convenience of making purchases with virtual card(s) on your eligible mobile device.

Click here to learn more about Digital Wallet

Debit Cards/ATMs

All branch ATMs remain accessible.

Providence Bank & Trust partners with the Allpoint Network to give our debit card holders the convenience of accessing over 55,000 ATMs throughout the world – SURCHARGE-FREE! +

Open an Account Online

You can easily open a new personal banking account online!  Click here to visit our online account opening Portal. 

Click here to visit our online account opening portal


We ask that you check this page prior to doing any banking and to reference all up-to-date information posted there about our operations and services. If you need to speak to someone directly regarding questions or to assist you with your accounts, please contact our Customer Care Center by calling 888.923.5664.

Customer Care Center Hours
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 12:00 Noon
Sunday: Closed


For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.


 


*Free downloadable App for Apple and Android users and text message banking are available. Providence Bank & Trust does not charge fees for using the mobile banking service. However, your wireless carrier may charge you a fee for SMS (text) messaging and/or data usage, whichever is required for mobile banking.

+Providence Bank & Trust does not charge an ATM service fee for transactions conducted at any Allpoint ATM or Providence Bank & Trust ATM.  Any transaction conducted at a non-proprietary ATM (any non-Allpoint or non-Providence Bank & Trust ATM) will be charged $2.00 per transaction.  Transactions include cash withdrawals, balance inquiries and transfers.  To confirm an ATM is part of the Allpoint network, and thus is surcharge-free, visit the Allpoint ATM map locator.

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