A message from our CEO
To Our Providence Bank & Trust Community,
On behalf of the Bank, I hope you and your loved ones are doing well. We want to take a moment to update you on our plans to operate safely and responsibly during these continued unprecedented times.
The health, well-being, and safety of our customers, communities and team members will always be our number one priority at Providence Bank & Trust. That is why we are taking extraordinary steps to provide peace of mind when visiting us.
We are planning a phased re-opening for all branches that will start with extending our drive-up hours. We will continue to communicate with you as we proceed with our preparedness for safely broadening on-site banking accessibility.
Beginning Monday, June 15, 2020, drive-up hours at all locations will expand as follows:
EXPANDED DRIVE-UP HOURS
MONDAY – FRIDAY
8:30 am – 5:00 pm
8:30 am – 12:00 Noon*
(for branches with Saturday hours)
*NOTE: Orland Park, Shorewood, Villa Park and Wheaton DO NOT have Saturday drive-up hours. Effective June 20, 2020, the Palos Heights branch will no longer have Saturday drive-up hours.
For a list of all locations and hours, click here.
Our lobbies will remain closed at this time and are accessible by appointment if you have the need to access your safe deposit or self-storage box. You may utilize our online appointment scheduling by clicking here, or you may schedule an appointment by calling 888-923-5664.
We encourage you to use our full suite of digital banking options including mobile and online banking, mobile check deposit, mobile payment, person to person transfers and more. Stay safe, stay productive and stay connected with our easy money management tools.
We know that these are extraordinary times. We are committed to being your community bank and being there for you when you need us as we navigate this new normal together.
Our Customer Care Center is here to answer any of your questions. Simply call us at 888.923.5664. We will be in touch in the coming weeks to update you on when we will be entering our next phase of re-opening.
Stay well. Stay healthy. And we look forward to seeing you soon.
Steven G. Van Drunen
President & Chief Executive Officer
To Our Providence Bank & Trust Community,
As we all manage through the uncertainty of COVID-19 one day at a time, we want to first and foremost, thank you for your continued confidence in Providence Bank & Trust. I want to personally assure you that we continue to take every measure to provide the utmost care to safely and promptly support your banking needs through this crisis.
The COVID-19 pandemic continues to be an extraordinary event that is affecting the lives of many people locally and across the world. We continue to take guidance from health authorities as we monitor the daily developments of the coronavirus. The current stay at home mandates issued by the States of Illinois and Indiana remain in effect and continue to evolve. We are monitoring these mandates and are preparing guidelines to act upon them accordingly.
We will continue to provide timely updates as this unprecedented situation evolves, keeping you aware of any new actions that we are taking.
BECAUSE WE CARE – WE HAVE RESPONDED:
Committed to keeping everyone safe & healthy
The health and safety of our customers, employees & their families and our communities remain a top priority. It is our duty together to do our part and help flatten the curve of this virus.
We continue to have our lobbies closed and provide limited drive-up access for our customers in order to limit exposure to our employees who work in the office each day. Our essential employees provide a vital resource in helping you and our communities and their dedication is admirable.
We have over 50% of our staff that has shifted to working from home, including many of our representatives who interact directly with you. This is because of our sophisticated IT infrastructure that is capable of doing this securely. This is an entirely different way of operating for us, but it’s necessary to help protect you as well as our employees and their families. Despite this shift, we are still committed to serving you in the way you expect and deserve.
Committed to supporting you with the right tools
Stay safe, stay productive and stay connected with easy money management tools available through our digital banking resources and more. We offer a full suite of digital banking options including mobile and online banking, mobile check deposit, mobile payment, person to person transfers, and more.
Committed to the communities we serve
We continue to support local organizations in the communities we serve through our Stewardship Program. We are also providing guidance and working hand in hand with community partners to bring resources such as on-line giving, grants, loans, COVID-19 testing sites, and more.
We are participating in outreach programs to help those that have been affected by COVID-19. Our latest outreach initiative is a virtual food drive that is benefiting The Greater Chicago Food Depository. As an organization, we have surpassed our initial goal and are now reaching beyond our goal of providing over 6,000 meals to support our neighborhoods and struggling families who are most vulnerable to the health and economic impacts of the COVID-19 virus.
Committed to being here for you
Rest assured, we are financially strong and continue to invest in our local businesses and the communities we serve. We continue to actively lend in our communities to support our customers and to do our part in helping economic growth and survival.
In addition, we participated in the first round of loans available for the Payment Protection Program (PPP) offered through the SBA for small businesses and non-profits in need of assistance due to the coronavirus. We processed and received approval on over 400 PPP loans totaling just over $100 million for business and non-profit customers. The program and the speed in which it was rolled out required extensive planning and execution.
Our staff is working diligently to ensure that we are able to assist our customers with their PPP questions and loans. With the recent approval of additional funding, we are ready to process additional loans for our customers and community partners that were not able to obtain funds in the first round.
Our Customer Care Center is here to answer any of your questions at 888-923-5664. The coronavirus can affect anyone at any time. We recognize that some of our customers may be experiencing financial hardship during this time and we are available to discuss your needs.
We are authentic in our wishes for you and your families to stay well and safe and in our thoughts to those of you who have directly and indirectly been adversely affected. We are here to provide financial services but also to be caring people, committed in all ways to you – our customers. I am inspired by the way our organization has risen to this challenge – with flexibility, commitment, and a kind heart. We thank you for being a valued part of the Providence Bank & Trust community.
Until our next update, please stay safe.
Steve Van Drunen
President & CEO