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Welcome Urban Partnership Bank Customers

We are a bank that works for and with our community so we collectively build stronger and more vibrant neighborhoods together. While we donate 10% of the Bank’s profits to support the important work of local civic, non-profit and Christian organizations through The Providence Bank & Trust Stewardship Program, we know that being active stewards is so much more than just financial giving.

It is about offering unparalleled service and a dynamic array of commercial, personal, mortgage and trust banking capabilities that support our local businesses, families and individuals in their financial growth. You deserve a banking relationships that helps you realize your potential so you can accomplish great things.

The conversion and consolidation of the Urban Partnership Bank data processing platforms, systems and all customer files is scheduled to occur in early June. We pledge to keep you up to date along the way as we approach the conversion date. You can expect to receive information at 90 and 60 days prior to conversion as well as a Welcome Guide about 30 days prior to conversion that will contain all the information you will need to know about your new banking relationship with Providence Bank & Trust.

In the meantime, we hope the following questions and answers will address any concerns you may have.

Providence Bank & Trust has closed on the transaction to acquire Urban Partnership Bank.

Locally owned and operated, Providence Bank & Trust opened in 2004 and maintains its mission of serving its customers by delivering a competitive array of commercial, personal, mortgage and trust banking products all with a level of personalized service that is unsurpassed. Committed to the neighborhoods they serve, Providence Bank & Trust incorporated Stewardship into their corporate principles when founded – promising that 10 percent of the Bank’s profits will be donated to local civic, non-profit and Christian organizations each year.


Yes, your money is still safe and secure and insured by the FDIC up to the applicable limits.


It’s business as usual. You should continue to use your current deposit, loan and/or investment accounts at your local branch. You can continue to use your ATM/DEBIT cards and checks as you have in the past. You will receive a personal notification in advance if any changes are to occur.


Yes, as previously communicated, the Chatham Main building has been sold and closed on 1/26/19 and the Detroit branch will close on 4/15/19. All other locations will remain open.


For now, your account numbers and bank routing number will remain the same. You will be notified well in advance of any change to your accounts or account numbers.


Yes. These services all continue for you without interruption. If you need to change anything in the future, please contact your branch to make those arrangements.


Yes. Automatic payments will continue as usual. Additionally, you may continue to access Internet Banking and perform all authorized transactions.


Yes. You should not experience any disruption in this service.


There is no change at this time. Please continue to make your loan payments as usual.


Yes. You should continue using your existing checks at this time, and your ATM/Debit card will continue to work. Any future changes to ATM/Debit cards and checks will be provided in the Welcome Guide that you will receive about 30 days prior to the completion of our systems integration in June.


Yes, there are no changes at this time to the surcharge-free ATM network.


You do not need to make changes at this time. Your deposits will continue to be insured by the FDIC.


Yes. Please contact your branch location to obtain information regarding your wire request.


Please contact your branch location and speak with a loan representative.


Yes. You will continue to receive your account statements at the same time you have received them in the past.


You may access your safe deposit box by visiting the branch where it is located.


At this time, please continue to conduct your banking transactions at your local Urban Partnership Bank branch. You will be notified when the system integration has been completed. Once this occurs, you will have access to all 16 Providence Bank & Trust locations throughout Chicago, its suburbs and Northwest Indiana.


For customer service or answers to any additional questions, please feel free to call or visit your local branch where a bank representative will be happy to help you. On behalf of our growing family of banking professionals, thank you and welcome to Providence Bank & Trust.


Downloadable Resources

Acquisition Announcement Press Release

Acquisition Complete Press Release

Customer Q&A