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We are excited to welcome you to the Providence Bank & Trust Family. We’re glad you’re here!  We look forward to getting to know you better and further understanding how we can support your banking needs.  It is our pledge to be your local bank who consistently delivers unparalleled service, stewardship and security.  We are here to serve and value our customers by providing a banking relationship where you belong, while also serving our communities through neighborhood development and civic engagement.

As Urban Partnership becomes Providence Bank & Trust, we’re here to help you through the transition.  As promised, our priority is to keep you informed every step of the way so you will be able to quickly and conveniently take advantage of the many benefits you will have access to as a Providence Bank & Trust customer.

 

The transition to Providence Bank & Trust has begun.  See below for important information on dates over the weekend as well as FAQ.

Important Dates to Remember

Friday, June 7, 2019

  • There will be no online, mobile or telephone banking available after 4:00PM (CT).
    All online, mobile and telephone banking services will be available on the Providence Bank & Trust system beginning Tuesday, June 11, 2019 at 12 Noon (CT).
  • Your current Urban Partnership Bank ATM/Debit Card will continue to function before, during and after the transition.
  • All Urban Partnership Bank branch locations, including lobby and drive-up, will close at 5:00 PM (CT)

Saturday, June 8, 2019

  • The lobby and drive-up at our branches will be open normal business hours.

Monday, June 10, 2019

  • All Urban Partnership Bank branches reopen as Providence Bank & Trust branches with normal business hours.
  • You will have access to all Providence Bank & Trust branches and former Urban Partnership Bank branches, 16 total. Prior to June 10, 2019, continue to conduct your banking at your current Urban Partnership Bank Branch.

Tuesday, June 11, 2019

  • Beginning at 12 Noon (CT) you will be able to access and use the Providence Bank & Trust, Online, Mobile and Telephone Banking systems.

Transition Highlights

See below for additional information and quick answers to some frequently asked questions.

 

Your current account number will remain unchanged with the transition to Providence Bank & Trust.  Continue to use your account number as you have in the past.

You may continue to use your existing Urban Partnership Bank checks.  All information, including routing and account number, will remain active after the transition to Providence Bank & Trust.

The Providence Bank & Trust routing number is 071926375.  Begin using this routing number when establishing new direct deposits, preauthorized or electronic transfers and payments.

Direct Deposits will continue without interruption into your new Providence Bank & Trust account.

A final statement from Urban Partnership Bank will be produced on Friday, June 7, 2019.  After this date, you will begin receiving your statements from Providence Bank & Trust.  Beginning in July 2019, your statement from Providence Bank & Trust will be placed into the Bank’s current statement cycles. Statement cycles are the second Tuesday of each month for all banking and money market accounts with the exception of Achieve More Banking, Partnership Checking and Neighborhood Connect.  Statement cycles for savings accounts are quarterly, unless combined to a checking account, in which you will receive monthly along with the checking account statement.

 

If you are currently receiving eStatements, you will be set up to receive paper and eStatements through the Providence Bank & Trust Online/Mobile Banking system. To continue to receive your statements electronically, you will need to sign into the Providence Bank & Trust Online and/or Mobile Banking system on or after June 11, 2019 at 12 Noon (CT). You will be presented with disclosures to accept to receive your eStatements online. If you do not accept the disclosures in Online and/or Mobile Banking, you will continue to receive paper statements.

 

Your current Urban Partnership Bank ATM/Debit Card will continue to function before, during and after the transition to Providence Bank & Trust. You will continue to use your existing Urban Partnership Bank branded card until it expires. At that time, you will receive a new Providence Bank & Trust Debit/ATM Visa® Card.

The telephone banking number for Providence Bank & Trust is 888-407-BANK (888-407-2265).

You may continue to utilize the existing phone number for the Urban Partnership Bank Telephone Banking after transition for a limited time. The Urban Partnership Bank Telephone Banking number will redirect you automatically to Providence Bank & Trust’s Telephone Banking.

You will continue to utilize your Urban Partnership Bank 4 Digit Personal Identification Number (PIN). If your PIN number currently consists of more than 4 digits, please use the first 4 digits of that PIN. Example: current PIN is 98765, new PIN will be 9876. You will not need to register for this service.

 

Online & Mobile Banking will be available until Friday, June 7, 2019 at 4:00pm (CT).  Online & Mobile Banking will become available again on the Providence Bank & Trust system on Tuesday, June 11, 2019 by 12:00 Noon (CT).

Your existing username will convert to the Providence Bank & Trust Online & Mobile Banking system.  For detailed instructions on how to set up your access for Online & Mobile Banking with Providence Bank & Trust, click here to download the Welcome Resource Guide.

All bill payment payees will automatically convert over to the Providence Bank & Trust bill payment payee list.  History from your Urban Partnership Bank bill payment will be available as a text file.

Form 1098, 1099,1099R, and 5498: Providence Bank & Trust will prepare and mail these statements to you fro any reportable account activity, including interest paid by you and interest paid to you, from January 1, 2019, through December 31, 2019.

All of your loan terms will remain unchanged and you will be sent a monthly payment reminder.

You may continue to make your payments at the Chatham, Greater Grand Crossing, Bronzeville and Bellwood branches. Beginning June 10, 2019, you will have access to make payments at all 16 Providence Bank & Trust locations.  Payments by mail should be sent to Providence Bank & Trust, PO Box 706, South Holland, IL 60473. If your loan account is set up for automatic payments, the payments will continue to be debited form your deposit account and credited to your loan.

Beginning Monday, June 10, 2019, you will have access to make your loan payment on the Providence Bank & Trust website as an optional payment method.  Visit providence.bank and click on Online Loan Payment in the Quick Log-Ins at the bottom of the home page. You will be redirected to a web page where you can make your loan payment. The first time you visit the Online Loan Payment page to make your payment, you will enter your NEW loan number and click sign in. You will omit a password for your first sign in. This will take you through the registration process to establish your account for online loan payments.

NOTE:  If you previously called the Urban Partnership Bank Customer Service Center to make your loan payment via transfer from another financial institution, you will be unable to continue that payment method effective Friday, June 7, 2019. You will need to mail your payment, pay at any Providence Bank & Trust branch or pay via the Online Loan Payment website accessible from the Providence Bank & Trust home page.

 

If you have any questions or require assistance with any cash management services including WebRDC, Positive Pay, Lockbox services, and/or Merchant Services, please reference the Commercial Welcome Resource Guide here, or contact a Treasury Management Officer by calling 888-923-5664.

IMPORTANT CONTACT INFORMATION

Customer Care Center

773-420-5050 or

800-905-7725 or

888-9-BELONG (888-923-5664)

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