Secure Online Banking

Banner graphic showing hand holding mobile phone with multifactor authentication screen on phone.

Multi-Factor Authentication (MFA)

Consumer Digital Banking Services1

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Manage all of your banking needs from anywhere at anytime!  Cash Management Online and Mobile Banking services are based on need; you subscribe and use only the components that are of value to you.


 

 

Introducing: Multi-Factor Authentication (MFA)

Welcome To An Even More Secure Digital Banking Experience!

Multi-Factor Authentication (MFA) has been integrated as part of digital banking. To take advantage of this added protection and continue to be able to perform p2p, external transfer and/or debit card pin changes in online and mobile banking1 you will need to set up a device to use for MFA security.

 

How to Register a Device?

We’ve Made It Easy

graphic showing mobile phone with multifactor authentication and the headline Simple and even more secure.

 

Log in to digital banking and you will automatically be guided through MFA set up to register/authenticate a device that will be used to verify your identity.  Click below to preview or reference the easy steps to registering a device.

Click to preview or reference the easy steps to registering a device

What to Know Going Forward

Once you’ve registered your device for MFA, every time you perform a p2p, external transfer and/or debit card pin change in digital banking, MFA will direct you to receive and enter an authentication passcode to verify it is you performing the transaction. Click the button below to see an example of how MFA works for an external transfer transaction.

Click to preview an example of how MFA works for an external transfer transaction.


 

Learn More About MFA

What is MFA?

MFA strengthens security measures for your digital banking experience by adding layers beyond a login to confirm that it is you who is performing the task/transaction. With MFA you will be asked to enter a one-time passcode to authenticate your identity as you perform certain transactions.

Why Are We Incorporating MFA?

Because your safety is of utmost priority to us. We want you to be able to take advantage of all of the functions in digital banking and be safeguarded as best as possible while doing so. MFA provides a more robust level of security beyond a username and password login to protect against your data being compromised.

What Digital Banking Functions are Affected by MFA?

p2p, external transfers and debit card pin changes.

Is There Anything I Need to do when MFA Goes Live?

The first time you log into digital banking on or after March 8, 2021, you will be guided through steps to register and verify a device to use with transactions requiring MFA.

If you have questions or wish to discuss alternatives to registering a device, please contact a Customer Care Specialist at 888-9-BELONG (888-923-5664) or email at info@providencebank.com.*

 


Important Disclaimer Information:

All trademarks and registered marks are the properties of their respective owners.

Downloadable App for Apple and Android users and text message banking are available. Providence Bank & Trust does not charge fees for using the basic consumer and/or business mobile banking service. Mobile deposit, a feature within mobile banking, is available to consumers with no fee and is available to businesses with no fee for deposits up to $20,000 per business day. However, if a businesses’ mobile deposits exceed $20,000 per business day, a $25 fee per month will apply. In addition, your wireless carrier may charge you a fee for SMS (text) messaging and/or data usage, whichever is required for mobile banking. Other fees or restrictions may apply.

*Do not send sensitive personal information via email, including account numbers, social security numbers, date of birth or any information that is intended to be kept private.