At Providence Bank & Trust, protecting our customers and their businesses is a top priority. We want to make you aware of an increase in sophisticated scams targeting customers.

Recent fraud trends indicate scammers are posing as Providence Bank & Trust representatives and may contact customers regarding suspicious account activity, transaction verification or security concerns. They often create a sense of urgency and may ask customers to click a link, share sensitive information or enter online banking credentials. These links may contain malware or direct users to fraudulent websites designed to capture login information and gain unauthorized access to accounts.

To appear legitimate, scammers may:

• Spoof (replicate) Providence Bank & Trust’s phone number.
• Use the name of departments or employees.
• Reference specific account activity, such as ACH Batches and transaction amounts.
• Send links to websites that closely resemble Providence Bank & Trust’s website and ask you to log in to Digital Banking to verify transactions. Always access Digital Banking through our official website: providence.bank.
• Claim immediate action is required to prevent fraud or account restrictions.

When/If Providence Bank & Trust contacts you regarding your account(s), we will:

• NOT request your online banking username, password, verification code or other login credentials.
• NOT ask you to click a link to verify account activity or fraudulent transactions.
• NOT ask you to open an attachment to resolve a security issue.
• NOT ask you to approve a transaction that you did not initiate.

Follow these tips to help protect yourself from Fraud and Scams:

Pause and Verify

• Be cautious of unexpected calls, texts or emails regarding account activity.
• Independently verify requests by contacting Providence Bank & Trust directly using a trusted phone number.
• Do not let urgency pressure you into taking immediate action.

Avoid Clicking Links

• Do not click links or open attachments from unexpected communications.
• Fraudulent links may install malware or direct you to fake websites designed to steal credentials.

Protect Your Credentials

• Never share usernames, passwords, verification codes or other login credentials.
• Providence Bank & Trust employees will never ask for this information.

Review Before You Approve

• Carefully review all payment requests and approvals.
• Do not approve ACH, wire, payroll, debit card or other transactions that you did not initiate.

When in Doubt, Contact Us

• If something feels suspicious, stop the conversation.
• Contact Providence Bank & Trust directly at 888-923-5664.

Always remain skeptical of unsolicited communication, protect your personal information and slow down to verify requests.

Visit our Fraud Resources Page to stay aware and informed. Your security is our top priority, and together we can effectively fight fraud.