Secure Online Banking

Protecting The Safety of Our Customers

BANKING SAFETY AND SECURITY

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Enhanced .BANK Experience

Learn about the Providence Bank & Trust Enhanced .BANK Experience

 

IBM Trusteer Rapport

Protect your accounts against online fraud with the added security of Trusteer Rapport. Available for both personal and commercial accounts.

Enhanced Online Security Protection with Trusteer Rapport – Personal Customer

Click here to download

Enhanced Online Security Protection with Trusteer Rapport – Commercial Customer

Click here to download

 

Be Cybersmart

Visit our Cybersmart page to learn how to stay safe from cyber crimes.

Creating Peace of Mind While Making Banking Easier!

As you take advantage of the convenience of digital banking and other easy money management tools to make banking efficient, know that the safety of your identity and data is our top priority. Providence Bank & Trust is continually implementing new products, services and technologies to make your banking experience with us as secure and safe as possible.

Did You Know?

  • p2p, external transfers and debit card pin changes through online and mobile banking1 now require multi-factor authentication, a two-step verification process that confirms it is you performing the transaction.
  • Our .BANK domain incorporates top tier, multi-faceted encryption compared to .com, protecting you from cyberattacks as you visit our website or correspond with us by email. fTLD has named us a Cyber-security Pioneer with our .BANK website domain.2
  • New debit cards now include contactless payment capabilities, making it quick, hands-free and secure (uses the advanced encryption technology of the chip) to pay, all with the tap of your card.
  • Mobile Pay incorporates the same dynamic encryption technology as your chipped debit card, keeping your identity safe
    and allowing you to pay hands-free.
  • You can turn off your debit card in online and/or mobile banking.
  • You can set limits to any debit card associated with your account.
  • You can deposit checks conveniently and safely from your home or office with mobile deposit/mobile capture (within mobile banking), just take a picture of the front and back of each check and we do the rest.
  • Providence Bank & Trust credit cards come with a SecurLOCK feature allowing you to receive text and email alerts regarding suspicious activity on your credit card account.
  • Positive Pay, part of cash management services, protects your company from potential losses due to stolen checks, altered checks and ACH fraud.
  • eStatements are more secure, store up to 18 months of history and provide quicker review of transactions than paper statements.

 

Handy Safety And Security Tips

STOLEN OR LOST DEBIT CARD

Immediately call 888.407.2265 and press option 4 from main menu and turn off your debit card in online banking and/or the mobile banking app. Once you have deactivated your card, contact us at 888.407.2265 or make an appointment at one of our branches for a new debit card to be issued.

STOLEN OR LOST PHONE

Call 888.923.5664 immediately and our customer care specialists can help assist you in disabling and/or changing your mobile banking profile.

ONLINE AND MOBILE BANKING LOG IN

Make sure your password for online and mobile banking is long and strong. It should be at least 8 characters and should include a capital letter, a number and a symbol.

MOBILE BANKING DO'S AND DON'TS

If you use mobile banking, there are steps you should take and things you should avoid to protect your accounts.

Click here to learn of things you can do to keep yourself safe when using mobile banking.

IDENTITY THEFT

If you find out that your identity has been compromised, protect your accounts by logging into online or mobile banking to shut off your debit card. Contact the bank immediately to discuss how best to protect your account.

Identitytheft.gov offers step-by-step checklists of what to do right away, and what to do next, depending on the information that’s been stolen or exposed. It lists warning signs indicating your identity was stolen, and gives websites and phone numbers for organizations you’ll need to reach.

To learn more about protecting your information and what to do if you are a victim, watch this video from FDIC on identity theft – http://www.fdic.gov/consumers/consumer/guard/index.html

Fight identity theft by monitoring and reviewing your credit report. This central site allows you to request a free credit file disclosure once every 12 months – www.annualcreditreport.com

PROTECTION AGAINST ONLINE FRAUD

Consumers increasingly rely on computers and the Internet for everything from shopping and communicating to banking and bill paying. While the benefits of faster and more convenient “cyber” services are clear, the strategies for preventing online fraud and theft may not be as well-known by many bank customers. Learn what you can do to protect yourself at www.fdic.gov/consumernews

Here are practical tips from the federal government and the technology industry to help you be on guard against Internet fraud, securing your computer, and protecting your personal information – www.onguardonline.gov

Protecting Your Social Security Number

Use this reference from the federal government to protect your social security number and keep your information safe – www.ssa.gov/pubs/EN-05-10220.pdf


Consumer Online Resources

Consumers increasingly rely on computers and the Internet for everything from shopping and communicating to banking and bill paying. While the benefits of faster and more convenient “cyber” services are clear, the strategies for preventing online fraud and theft may not be as well-known by many bank customers.

www.fdic.gov/consumernews


Provides practical tips from the federal government and the technology industry to help you be on guard against Internet fraud, securing your computer, and protecting your personal information.

www.onguardonline.gov


The sooner you find out, and begin damage control, the better off you’ll be. Identitytheft.gov offers step-by-step checklists of what to do right away, and what to do next, depending on the information that’s been stolen or exposed. It lists warning signs indicating your identity was stolen, and gives websites and phone numbers for organizations you’ll need to reach. And, it has sample letters for disputing fraudulent charges, correcting information in your credit reports, and getting business records relating to the theft.

www.identitytheft.gov


Watch a video from FDIC on identity theft, protecting your information and what to do if you are a victim.

http://www.fdic.gov/consumers/consumer/guard/index.html


Fight identity theft by monitoring and reviewing your credit report. This central site allows you to request a free credit file disclosure once every 12 months.

www.annualcreditreport.com

 

Please reference this page often as we will be updating it regularly with information to help make banking convenient and safe!

 


Important Disclaimer Information:

Personal accounts limited to individuals only. Interest rates are subject to change at any time on all interest earning accounts. Account fees may reduce earnings. Other fees, activity charges and restrictions may apply to all accounts.

All trademarks and registered marks are the properties of their respective owners.

1 Downloadable App for Apple and Android users and text message banking are available. Providence Bank & Trust does not charge fees for using the basic consumer and/or business mobile banking service. Mobile deposit, a feature within mobile banking, is available to consumers with no fee and is available to businesses with no fee for deposits up to $20,000 per business day. However, if a businesses’ mobile deposits exceed $20,000 per business day, a $25 fee per month will apply. In addition, your wireless carrier may charge you a fee for SMS (text) messaging and/or data usage, whichever is required for mobile banking. Other fees or restrictions may apply.

2 fTLD is a Registry Service for .bank and .insurance. Their mission is to operate a trusted, verified, more secure and easily-identifable
online location for financial companies and their customers.